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new courses for 2011 - 2012

• Business Process Mapping
• Change can be Good: Why Change Initiatives Fail and What You can do About It
• Creating Team Norms: The Road to Highly Productive Work Teams
• Crucial Confrontations™
• Don’t Make a Fly into an Elephant: Improving your Effectiveness Through Better Intercultural Communication
• Light the Fuse and Spark Workplace Creativity
• Motivating Without Money
• Nip it in the Bud: Managing the Declining Performer
• Pizzazz! Pop! Pow! Presentation Skills that Wow Your Audience Beyond the Slides
• Smooth Transitions: Helping New Employees Succeed in Your Department
• The Boomers Are Leaving! What do They Know That We Should Find out Before They Go?
• The I-Opt®: A New Way of Looking at Who You Are
• The Workplace Success Advantage: Building Your Emotional and Social Intelligence (ESI)
• Use Your 6 Thinking Hats: A Creative Approach to Problem Solving
• Walking the Dotted Line: Working for Multiple Managers
• Smartphone Success: Getting More Productivity (and Fun!) from Your Smartphone and Tablet Devices