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U-M Organizational Competencies

The following courses are designed to support your career and professional development. The columns on the right show the competencies addressed in each course. Competencies are the knowledge, skills, and attributes needed to effectively perform in your role at the University of Michigan.

• Advancing the Mission (AM)
• Building Relationships/Interpersonal Skills (BI)
• Communication (CO)
• Creative Problem Solving/Strategic Thinking (CS)
• Development of Self and Others (DO)
• Leadership/Achievement Orientation (LA)
• Quality Service (QS)
• Adapting to Change (AC)

Visit the Performance Management Best Practices website for more information regarding the U-M Organizational Competencies found here: https://hrd.umich.edu/performancemanagement/umorgcomp/index.html

Courses and Competencies	AM	BI	CO	CS	DO	LA	QS	AC
A Manager’s Course in Time Management: Getting More From Your Time and From Those Around You					•	•
Above and Beyond Customer Service	•	•	•		•	•	•
Achieving Success Through Effective Goal Setting		•				•		•
Advanced Business Communication: More Writing with Power (custom only)	•		•		•	•
Advanced Listening Skills		•	•		•		•
Advanced Personal Leadership		•	•		•
Boosting Your Self-Esteem and Confidence					•	•
Building Team Creativity				•	•	•		•
Capitalizing On Your True Leadership Talents: A New Model	•	•	•		•	•		•
Communicating with Bargained-for Staff: Managing Performance in a Unionized Environment		•	•
Conducting a Successful Employee Selection Process (online)	•				•	•
Conflict Management Skills for Women		•	•		•
Conflict Management: The Fundamental Skills		•	•		•
Creating Team Norms: The Road to Highly Productive Work Teams		•	•		•	•		•
Crucial Confrontations™		•	•				•
Defeating the 8 Demons of Distraction: Strategies to Increase Productivity and Reduce Stress					•	•
Delegating for Results: Even When You're Not in Charge	•	•					•
Delegating: Leading vs. Managing vs. Doing	•	•	•		•	•
Developing Exceptional Customer Service Skills	•	•	•		•	•	•
Developing Personal Leadership: Mastering the Art of Empowerment		•	•		•
Difficult Conversations		•	•		•		•
Don’t Make a Fly into an Elephant: Improving your Effectiveness Through Better Intercultural Communication		•	•			•		•
Eat that Frog!: 21 Great Ways to Stop Procrastinating					•	•
Employee Coaching That Works	•	•	•		•	•		•
Enneagram: 9 Ways of Working Smarter		•	•		•		•
Event Planning on the "C.H.E.A.P."*: Strategies for Departments		•		•			•
Finance for the non-Finance Manager	•	•				•
Finding an Extra Hour Every Day: Time Management and Technology for Busy Professionals					•	•
Foreign Body: Life in a New Land			•		•			•
Foundations of Supervision I	•	•	•	•	•	•
Foundations of Supervision II	•	•	•		•	•
From Verbal Combat to Consensus: The Gentle way to Earn a Black Belt in Communication	•	•	•		•		•
Gossip Stoppers: Creating a Positive Workplace (custom only)	•	•	•		•	•
Here We Go Again: Dealing With Change	•		•		•			•
High Performance Leadership: Leading with Impact in all Situations	•		•		•	•
High Quality Connections-Lunchtime Series			•	•	•
Keeping Your Ducks In Line While Floating in a Pond of Tasks		•	•		•	•	•
Leading Through Change and Transition (custom only)	•	•	•		•	•		•
Light the Fuse and Spark Workplace Creativity		•	•			•		•
Managing Confrontational Clients	•	•	•		•	•	•
Managing Effective Meetings: Moving Your Group from Chaos to Productivity (custom only)	•	•	•		•	•
Meeting Management Basics: Tips and Tricks to Stay on Track (custom only)		•	•			•
Moving Mountains: How to Become an Agent of Change	•				•	•		•
Nip it in the Bud: Managing the Declining Performer		•	•			•
No-Fail E-Mail					•	•
Peer Leadership: Getting Results Without Authority		•	•		•
Pizzazz! Pop! Pow! Presentation Skills that Wow Your Audience Beyond the Slides		•	•		•
Prepare, Practice, and Present		•	•		•	•
Process Improvement: Working "Smart" for Better Results	•		•			•	•
Project Management Fundamentals: Creating a Roadmap for Success	•	•	•	•		•		•
Proofreading			•		•
Quick Start for Supervisors: An Overview of Essentials for Your New U-M Role	•	•	•	•	•	•		•
Resolving Conflicts Within Your Team	•			•		•	•
Say What You Write: Verbal Communication for Professionals			•		•
Say What? Improving Your Listening Skills		•	•		•		•
Seeing the Glass Half Full: The Art of Optimism		•	•		•			•
Smartphone Success: Getting More Productivity (and Fun!) from Your Smartphone and Tablet Devices - Google Edition			•	•	•
Smartphone Success: Getting More Productivity (and Fun!) from Your Smartphone and Tablet Devices - Outlook Edition			•	•	•
So, You’re Ready to be a Supervisor? How to Make a Smooth Transition		•	•		•	•		•
Spark the Leader Within: How to be Better than Average	•	•			•	•
Strategic Employee Onboarding (online)	•	•			•	•		•
Strategies for Dealing with Power Struggles in Your Life: Rethinking the Tug-of-War		•	•		•			•
Succeeding with the Myers-Briggs Type Indicator (MBTI)®		•	•		•
Take Charge of Your Career: Discover Your Strengths					•
Take Control of Your Time: A Guide to Practical Time Management (online)					•	•
Taking Good Notes and Meeting Minutes			•		•		•
Taming the E-Mail and Office Clutter Beast!					•	•
Tell it Like it Is: Feedback That Works!		•	•		•		•
The Art of Making a Successful Career Transition		•			•			•
The Art of Managing Multiple Projects and Multitasking		•	•		•	•	•
The Better Than Average Young Professional: Recruiting and Retaining this Elusive Creature			•	•		•
The Boomers Are Leaving! What do They Know That We Should Find out Before They Go?		•	•		•	•
The I-Opt®: A New Way of Looking at Who You Are			•		•	•
The Workplace Success Advantage: Building Your Emotional and Social Intelligence (ESI)		•	•		•	•		•
Turning Bad Communication Habits Into Good Ones	•	•	•		•
Use Your 6 Thinking Hats: A Creative Approach to Problem Solving	•			•	•			•
Using Your Mediation and Negotiation Skills
Walking the Dotted Line: Working for Multiple Managers		•	•					•
Vocal Intelligence for Empowering Women		•	•		•
When Perfect Isn’t Good Enough: Coping With Perfectionism		•	•		•
Working With Difficult People and Personalities		•	•		•		•
Write What You Say!			•		•
Writing Effective Procedures Documents—Putting Actions Into Words	•	•	•				•
Writing with Power	•		•		•	•
Yes Without Guilt. No Without Fear: Assertiveness Skills		•	•		•
You, Inc.: Building Your Personal Leadership Brand					•	•

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