Process & Organizational Management
- Business Process Mapping
- Data Driven Decision-Making
- Use Your 6 Thinking Hats: A Creative Approach to Problem Solving
- Change can be Good: Why Change Initiatives Fail and What You can do About It
- Basics of Survey Design
- Process Improvement: Working "Smart" for Better Results
Business Process Mapping
In order to successfully improve work processes, you first need to understand them. Visually representing work processes with something called a “process map” can make it much easier to follow complex flows.
You will learn to:
- Apply the six-step Process Mapping Methodology to visually map out processes, identify waste, and analyze gaps and formulate action plans
- Identify who should be involved in process mapping to ensure success
- Employ the tools and best practices needed to launch a successful process mapping initiative
You will benefit by:
- Knowing how to take the first steps toward improving your internal processes
- Learning the tools and methodologies that are critical to successfully mapping processes in your organization
- Having a better understanding of how things work within your organization
Audience:
Anyone wishing to improve the efficiency of their organization’s business processes
Schedule Selection(s) |
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Cost: $249 |
Dates & Times: Thu. 12/1/11, 8:30 a.m. - 5:00 p.m. |
Cost: $249 |
Dates & Times: Wed. 3/28/12, 8:30 a.m. - 5:00 p.m.
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Data Driven Decision-Making
The proper use of departmental data can lead to strategic decisions, provide solid support to an organization’s strategic planning activities, and enhance their overall organizational effectiveness.
You will learn to:
- Discuss the important relationship between strategic planning and data driven decisions
- Map a unit/department’s operations that are critical to the decision making process
- Determine the most important data sources within your organization to help make informed decisions
- Deconstruct a strategic plan for mapping out decision points
You will benefit by:
- Knowing how different types of data relate to different types of decisions
- Understanding the cultural challenges with data driven decision making in higher education
- Making more informed business decisions on a consistent basis
Audience:
Managers or department administrators who would like techniques to better use data as part of their decision-making process
Schedule Selection(s) |
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Cost: $149 |
Dates & Times: Wed. 7/27/11, 1:30 p.m. - 4:30 p.m.
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Cost: $149 |
Dates & Times: CANCELLED: Thu. 5/10/12, 9:00 a.m. - 12:00 p.m. |
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Use Your 6 Thinking Hats: A Creative Approach to Problem Solving
Think outside the box! Let’s look at this from another angle! In this session, you will learn how to use Edward de Bono’s classic Six Thinking Hats concepts to improve your problem-solving abilities.
You will learn to:
- Identify the six different thinking hats and how they apply to problem-solving
- Use the Six Thinking Hats tool to help determine “what can be” rather than “what is”
- Discuss how to use Dewitt Jones’ Nine Key Concepts of Creativity to improve your problem solving and decision-making skills
- Apply systematic thinking and process mapping to the problem-solving process
- Use critical thinking skills to improve your management of individual and shared tasks
You will benefit by:
- Developing whole-brain thinking to improve the speed, creativity, and quality of your problem-solving and decision-making abilities
- Applying the skills, techniques and strategies learned in this session to real work situations
- Having application worksheets and tools to use back on the job
Audience:
Anyone desiring a new approach to developing their critical thinking and problem-solving skills
Schedule Selection(s) |
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Cost: $249 |
Dates & Times: Thu. 4/26/12, 8:30 a.m. - 5:00 p.m.
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Change can be Good: Why Change Initiatives Fail and What You can do About It
Words like tension, resistance and uncertainty are often used whenever people talk about organizational change. Come and gain valuable insight to help you explore the business and personal implications of change and provide solutions to overcome common obstacles often standing in the way of managing change events successfully.
You will learn to:
- Apply the five required elements to successfully manage a change initiative
- Determine the reasons why people really resist change and how you can better assist them to accept change
- Use a process to guide your team through the change process more effectively
- Identify ways to effectively manage an individual’s tension levels related to power, stress and apathy associated with any change initiative
- Use tools and techniques essential to managing major change events including planning, executing and communicating
You will benefit by:
- Understanding the implications of a changing world on higher education
- Gaining better insight into the nature of change and how it impacts individuals, departments and entire organizations
- Knowing how the failure to change and adapt can result in becoming extinct
- Being able to better plan, identify and involve stakeholders, assess risk, communicate and encourage buy-in
- Minimizing confusion, anxiety and frustration often associated with change events
Audience:
Anyone in a leadership position responsible for making tough choices, future decisions and implementing changes while meeting the goals and objectives of the university
Recommended courses:
- Difficult Conversations
- Dealing With Difficult People
- Improving Your Listening Skills
Schedule Selection(s) |
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Cost: $159 |
Dates & Times: Tue. 3/6/12, 8:30 a.m. - 12:00 p.m.
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Basics of Survey Design
University departments and units need to know what their customers want. A well-designed survey can play a pivotal role in meeting every organization's goal while addressing customer needs.
You will learn to:
- Differentiate between various types of survey methodologies
- Identify an appropriate target audience to sample
- Apply and demonstrate awareness of the survey design process
- Become familiar with the most common mistakes in survey design
- Recognize the importance of pre-testing surveys
- Review the process for conducting the survey
- Recognize the appropriate process to follow to summarize survey information
- Identify further resources for help and support
You will benefit by:
- Improving organizational planning efforts and forecasting customer needs
- Tracking customer trends more effectively
- Enhancing communication between customers, management and your unit
- Working through various, hands-on learning opportunities to experience how a successful survey is developed
- Being well-equipped with a collection of survey tools and job aids for quick reference and easy application back in your work environment
Audience:
This course is not intended for staff members who specialize in survey design and development services. Also, this course does not cover statistical analysis of survey data.
Schedule Selection(s) |
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Cost: $249 |
Dates & Times: Tue. 11/1, 9:00 a.m. - 4:00 p.m. & 11/15/11, 9:00 a.m. - 12:00 p.m. |
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Process Improvement: Working "Smart" for Better Results
With more work than anyone can possibly handle, it's more important than ever to be operating as efficiently as possible. One way to achieve efficiency is to create effective work processes.
You will learn to:
- Define the concept of process management
- Identify one or more key processes in your work area that would benefit from process improvement
- Describe the key elements of managing a process
- Determine the appropriate individuals who should be involved
- Identify barriers to process changes and methods to overcome them
- Identify what to measure in a process
- Develop a strategy to assess a process for inefficiencies
- Use key tools to analyze data for improving a process
- Assess the appropriate methods and strategies for communicating changes to others
- Determine steps for the implementation and ongoing maintenance of a process
You will benefit by:
- Developing some “just-in-time” strategies for improvement
- Better serving your customers over the long term
- Eliminating unnecessary steps or complexities in your processes
Audience:
Anyone who manages or has decision-making authority over their organization's processes
Schedule Selection(s) |
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Cost: $329 |
Dates & Times: Thu. 5/3 8:30 a.m. - 12 & 5/17/12 8:30 a.m. - 5 p.m. |
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1009 Greene Street, Ann Arbor MI 48109-1432
Phone: (734) 764-7410 | Fax: (734) 936-2525 | University HR | U-M Gateway
